Exchanges & Returns

EXCHANGES & RETURNS for non-custom products

American Image guarantees satisfaction with every product we sell. If a non-custom item does not meet your expectation, please follow these procedures to insure a prompt replacement, refund, or credit.

Using a good carton, return items via insured US Mail, UPS or Fed-Ex. American Image will refund actual shipping costs from UPS label or postage on damaged merchandise or miss shipment.

Send to:

American Image Returns
45 West Broad Street
Bergenfield, NJ 07621

**Please note that we cannot accept CODs.**

Keep a record of shipment until you have received credit or replacement merchandise.

Terms and Conditions of Exchanges and Returns:

Returns must be made within 15 days of purchase and the items must be in new (saleable) condition. Items that have been worn or used will be accepted only for reason of manufacturer defect.

If you choose to send in a return or exchange via your own shipping method we will match the level of service you chose when you returned the product to us. For example, if you return a product using 2nd Day Air, we will send your replacement using UPS 2nd Day Air.

This return policy does not allow for abuse or misuse including but not limited to damage caused by modifications, additions, changes to the original product, or other excessive, improper, or abnormal conditions.

American Image will only bill you at the time your order ships. If it is necessary to break your order into multiple shipments, we will pick up the cost for the additional shipment(s).

Custom products may not be returned or exchanged. If you need repaired please contact us or your sales rep about how to proceed.